配送

日本国内

配送料金

通常配送　全国一律　600円+税
※お買い上げ20,000円（税抜）以上で送料無料

配送会社

ヤマト運輸

配送時期

原則としてご入金日より5日以内に出荷いたします。
※注文の殺到や在庫取り寄せなどで遅延の場合もございます。（こちらの場合は別途ご連絡させていただきます。）

発送のご確認

商品の発送後、ご登録のメールアドレスにお荷物の追跡番号をご連絡いたします。尚、発送後の配送先の変更は承りかねますので、あらかじめご了承ください。

長期不在・受取拒否について

ご不在の場合、配送会社からの不在票に沿って、保管期限までに配送会社に再配達のご依頼をお願いいたします。
保管期限内のお受け取りができなかった場合、弊社へ自動返送されますので、その時点でキャンセル扱いとさせていただきます。
ご登録いただいた内容をそのまま参照して発送いたしますので、誤った内容とならないように、十分にご確認をお願いします。
一度返却された荷物の再配送につきましては、別途送料をご請求させていただきます。
受取拒否などの場合、連絡のないキャンセルとなりますので、往復分の送料、および手数料を別途ご請求させていただきます。
受取拒否につきましては、当社基準により今後のお取引をお断りする場合がございますので、あらかじめご了承ください。

海外配送について

海外への発送は、EMS（国際スピード郵便）でお届けいたします。
原則として、ご入金日より5日以内に出荷いたします。商品の発送後、ご登録のメールアドレスに お荷物の追跡番号等の詳細をご連絡いたします。
配送中に生じた商品の破損や紛失などにつきまして、当社は一切の責任を負いかねます。いかなるクレームも各配送業者にお問い合わせください。
通関で生じ得るトラブルおよび輸入関税につきまして、当社は一切の責任を負いません。

配送料金

お買い上げ20,000円（税抜） 以上で送料無料

アジア地域
1,400円

中米／中近東／北米／オセアニア
2,000 円

ヨーロッパ
2,200 円

アフリカ／南米
2,400 円

返品・交換

日本国内

返品・交換について

良品の返品・交換はお請けいたしまねます。

当社の責任による返品・交換について

当方に原因のある初期不良品、また品違いでの発送につきましては商品到着後10日以内にご連絡下さい 。.
お手数になりますが、お問合せフォームにてご連絡の上、当社まで着払いにてご返送ください。

返送の手順について

返送される前に、メールにて必ずご連絡をお願いいたします。
hello@keeenue.com
ご連絡いただいた後、返金方法について個別にご連絡させていただきます。

返送方法
着払いにてお送りください。

返送先
〒157-0073 東京都世田谷区砧4-14-11 #304
Keeenue
050-5436-6841

返金について

返品の到着を確認させていただき、返品不可の条件に該当しない場合は代金を返金いたします。
銀行振込、およびコンビニ決済につきましてはご指定の口座にご返金いたします。
クレジットカード決済の場合は、ご請求をキャンセルとさせていただきます。

ご注文時点でのキャンセルについて

複数ご注文いただいた際の、一部のみのキャンセルはお取り扱いできませんのでご了承ください。
上記の場合、全てのご注文をキャンセルしていただき、再度ご注文をお願いいたします。

クーリングオフ

クーリングオフは訪問販売に適用される制度であり、通信販売での適用は義務付けられておりません。
当サイトではお客様からアクセスをしてご購入いただく通信販売となるため、クーリングオフ制度は適用されませんのであらかじめご了承ください。

海外

商品ご注文後の返品は原則としてお受けできません。
返品／交換は以下の場合にのみ承ります。:
- 初期不良品
- 注文したものとは異なる商品を受け取った
当方に原因のある初期不良品、また品違いでの発送につきましては、商品到着後10日以内に注文番号、氏名、および返品される商品名を hello@keeenue.com 宛にご連絡いただき、10日以内に商品を当社までご返送ください。

返品

商品到着後10日を超えている場合、返品・交換は一切お請けかねます。
返品の対象となるには、商品が未使用かつ未開封の場合にのみ承ります。
また元の梱包に入れてご返送いただく必要がございます。
返品を完了するには、領収書または購入したことの証明が必要です。
当社への返送にかかる配送料は、お客様負担となります。
事前に連絡のない返品については、送信元へ返送させていただきます。
不完全または使用済み商品の返品・交換はお請けかねます。または、着払いにてお客様へ返送させていただきます。

返金

返品の到着と検品後、当社にて受け取りましたことをお客様のメールアドレス宛にご連絡いたします。
またその際に返金の可否も併せてお知らせいたします。
返金対象の場合は、払い戻しの手続きをいたします。一定の日数内に自動的にクレジットカードまたは元のお支払い方法へ返金が適用されます。

返金の遅延または不足

まだ払い戻しを受け取っていない場合、まずはお客様の銀行口座を再度ご確認ください。
その後、クレジットカード会社に連絡してください。払い戻しが正式に送信されるまでに時間がかかる場合がございます。
次に銀行にお問い合わせください。多くの場合、払い戻しが支払われるまでに時間がかかります。
これらすべてを対応してもまだ返金がない場合は、当社までお問い合わせください。

セール品

通常価格の商品にのみ返金されます。セール品は対象外です。

配送

返送先住所は以下の通りです。

〒157-0073 東京都世田谷区砧4-14-11 #304
Keeenue
050-5436-6841

返送にかかる配送料はお客様負担となります。
配送料の返金はいたしません。
お住いの地域により交換品がお客様の手元に届くまで時間がかかる場合がございます。

特定商取引法に基づく表記

販売業者
Keeenue

代表責任者
松倉夏那

所在地
〒157-0073 東京都世田谷区砧4-14-11 #304

電話番号
050-5436-6841 

お電話でのお問合せ対応は行っておりません。お手数ですが下記メールアドレスへご連絡ください。

メールアドレス
hello@keeenue.com

販売URL
keeenue.com

お支払方法
クレジットカード
PayPal
銀行振込
代金引換
Apple Pay
Google Pay
LINE Pay
Shop Pay

商品代金以外の必要料金
・消費税

・送料
日本国内：600円+税
アジア：1,400円
北中米／中近東／オセアニア：2,000円
ヨーロッパ：2,200円
アフリカ／南米：2,400円
詳しくはこちら

・銀行振込手数料
ご利用される銀行にてご確認ください。

・代引手数料
Keeenueが負担いたします｡

申し込みの有効期限
原則、ご注文受付完了メールの配信後、5日間とします。

商品引き渡し時期
お支払い方法：クレジットカード、PayPal、代金引換、Apple Pay、Google Pay、Shop Pay
ご注文確定後5日以内に発送いたします。

お支払い方法：銀行振込、LINE Pay
ご入金確認後5日以内に発送いたします。

※注文の殺到や在庫取り寄せなどで遅延の場合もございます。（こちらの場合は別途ご連絡させていただきます。）

返品・交換について
不良品・品違いによる返品送料は当方が負担いたします。
詳しくはこちら

利用規約
OVERVIEW
This website is operated by Keeenue. Throughout the site, the terms “we”, “us” and “our” refer to Keeenue. Keeenue offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Keeenue, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Keeenue and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Japan.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@keeenue.com.

プライバシーポリシー

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from keeenue.com (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;

- Screen our orders for potential risk or fraud; and 

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
 

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@keeenue.com or by mail using the details provided below:

Keeenue

#304 4-14-11 Kinuta Setagaya-ku Tokyo Japan 157-0073